Refund policy

RETURN AND REFUND POLICY

At HauntBeam, your satisfaction is our priority. Please review our return and refund policy below.

RETURN WINDOW
You have 30 days from the date you receive your order to request a return. To be eligible, your item must be unused, in its original packaging, and in the same condition you received it.

HOW TO START A RETURN
To initiate a return, contact us at hauntbeamco@gmail.com with your order number and reason for return. We'll provide instructions and a return address once your request is approved.

RETURN SHIPPING
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect, in which case we cover the cost.

REFUNDS
Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 5-10 business days. Please note your bank or card provider may take additional time to post the refund.

NON-RETURNABLE ITEMS
Final sale items, gift cards, and items marked as non-returnable at checkout cannot be returned.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your item arrives damaged, defective, or is not what you ordered, contact us within 7 days of delivery at hauntbeamco@gmail.com with photos of the item and packaging. We will offer a replacement or full refund at no cost to you.

LATE OR MISSING REFUNDS
If you haven't received a refund after 10 business days, first check your bank account again, then contact your credit card company as posting times vary. If you've done this and still have not received your refund, contact us at hauntbeamco@gmail.com.

CANCELLATIONS
Orders can be cancelled free of charge within 12 hours of purchase. After that window, your order may have already entered processing and cannot be cancelled.

CONTACT US
Questions about returns or refunds? Reach us at hauntbeamco@gmail.com.